A Talented and accomplished Technology Support professional with experience in Network Technologies, Virtual OS, Desktop/Laptop MAC support, Printer and POS support. Multiple certifications, including A+ and IBM. Proven ability to lead technical support activities for over 3000 end users at individual and multiple sites. Consistent record of success as sole support representative. Adept at resolving connectivity, software, hardware, and operating system issues, with history of reducing average calls-in-queue levels. Background in field and technical support, troubleshooting, and communication skills.

Hear From Terence: “My IT experience gives me a unique ability to apply technology, in all its forms, to processes. Some of the business process knowledge includes finance, sales, budgeting, vendor management and various operational processes. I have experience with technology replacement projects and IT process improvement.  I have delivered large technology projects on schedule/on budget and in alignment with the business strategy. Companies I have worked for includes;  Archdioces of St. louis, Barnes Jewish Hospital, US Cellular, First Bank and Xerox.”

Education: DeVry Institute Of Technology, St Charles Community College

Certifications: A+; NETWORK+; DELL; IBM; XEROX printers Specialties; Retail, Education, Banking and Medical